At Viratra Art Decor, we take utmost care to ensure that every product is properly checked and securely packed before dispatch. However, if you receive a defective, damaged, or incorrect product, you may request a replacement within 10 days from the date of delivery, subject to the following terms and conditions:

1. Product Condition

  • The product must be returned in the same condition in which it was delivered.
  • All components, accessories, fittings, and other items originally included with the product must be returned.
  • Any missing parts or items may affect replacement eligibility.

2. Eligible Reasons for Replacement

Replacement will be provided only in the following cases:

  • Genuine manufacturing defect.
  • Damage during transit.
  • Incorrect product delivered.

For customized products:

  • Replacement is accepted only in case of a genuine manufacturing defect or transit damage.
  • Customized products cannot be replaced due to:
    • Change of mind.
    • Personal preference.
    • Dissatisfaction with the customization when the product has been made according to the customer’s approved requirements.

3. Minor Product Variations

As our products may involve natural materials and handcrafted finishes, slight variations may occur in:

  • Colour
  • Wood grain
  • Texture
  • Polish
  • Finishing

These variations are natural characteristics of the materials and craftsmanship and may differ slightly from the product images displayed on the website. Such minor variations will not be considered defects.

4. Unboxing Video is Mandatory

For any replacement request due to damage or defect, the customer must provide a clear, continuous, and unedited unboxing video.

The video must clearly show:

  • The condition of the outer packaging before opening.
  • The complete opening of the package.
  • The product and all components after unpacking.
  • Any visible damage or defect.

Important:

  • The video must be continuous and unedited.
  • Any intentional damage, alteration, misuse, mishandling, or modification of the product after delivery may make the replacement request ineligible.

5. Replacement Request Timeline

  • Customers must notify Viratra Art Decor within 10 days of delivery if the product is defective, damaged, or incorrect.
  • Replacement requests submitted after 10 days from the date of delivery may not be eligible.

6. Inspection & Approval

  • All replacement requests will be reviewed by the Viratra Art Decor team.
  • Customers may be required to provide:
    • Photographs
    • Videos
    • Order details
    • Other relevant information required for verification
  • Replacement will be processed only after the reported issue has been verified and approved by Viratra Art Decor.

7. Non-Eligible Replacement Requests

Replacement will not be accepted in cases of:

  • Change of mind or personal preference.
  • Minor colour, texture, wood grain, polish, or finishing variations.
  • Normal wear and tear.
  • Damage caused by improper handling, installation, assembly, or usage.
  • Modification or alteration of the product after delivery.
  • Intentional damage to the product.
  • Missing or damaged packaging where the required unboxing evidence is not available.
  • Customized products where there is no manufacturing defect or transit damage.

8. Customer Acceptance

By placing an order with Viratra Art Decor, the customer acknowledges and agrees to the terms and conditions of this 10-Day Replacement Policy.